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WGPlus (Archive)
| If you don’t ‘complain’ someone else may ‘suffer’ in a similar situation |
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New research published recently shows that around 33% of people that are unhappy after using a public service actually make a complaint, despite an overwhelming number feeling that they should. The data shows that people overwhelmingly support the right to complain and that 90% feel that if they are unhappy with a public service they should complain. When it comes to actually making a complaint - to a hospital, GP or jobcentre, for example - the research reveals a gap between what people believe they should do and what they actually do. According to the data, almost 2 in 3 people that are unhappy with a public service don't actually make a complaint and 29% of those say they believe that complaining will not make a difference. |
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People must be heard by public services say Citizens Advice NHS Confederation responds to the Parliamentary & Health Service Ombudsman report on NHS complaints NAO: Public service markets: Putting things right when they go wrong After decades of practice the NHS should be getting it right by now! No wonder complainants are unhappy! Sometimes the ‘illness’ is the least of one’s problems Committee Bill set to strengthen your right of redress Ombudsman report asks if children are being failed by complaints system Vulnerable elderly woman suffers severe facial bruising in hospital that failed her Ombudsman warns of the risk of determining capacity without proper assessment |
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