WIREDGOV

Managing demand for health & social care services is one of the biggest policy challenges of the moment.  Sustained austerity, escalating demand and a set of profound system changes driven by Sustainability and Transformation Plans (STPs) are forcing big questions about the capacity of services to cope.

Short term survival is driving the national debate.  But over the longer term, we need new approaches that can better adapt to changing citizen needs and provide a more seamless route through different care settings.

This is why Collaborate and NHS England’s Horizons group have developed a new approach to support demand management within health & care systems.  Combining their expertise in demand management, collaborative innovation, flow science and organisational change, they have created ‘Collaborative Demand-Led Design’ — a new methodology to change systems, services and outcomes that they launch last week.

Collaborate:  Managing Demand for Health & Social Care Services