WGPlus (Archive)
No wonder complainants are unhappy! |
More than a third of NHS investigations regarding allegations of avoidable harm or avoidable death were inadequate and failed to identify when something had gone wrong, according to a review carried out by the Parliamentary & Health Service Ombudsman. The PHSO reviewed 150 complaints it had already investigated including upheld & not upheld cases. It looked at the quality of NHS Trusts' investigations into complaints alleging avoidable harm as well as complaints about events where a Serious Untoward Incident (SUI) had taken place. |
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