WIREDGOV

More than a third of NHS investigations regarding allegations of avoidable harm or avoidable death were inadequate and failed to identify when something had gone wrong, according to a review carried out by the Parliamentary & Health Service Ombudsman.

The PHSO reviewed 150 complaints it had already investigated including upheld & not upheld cases.  It looked at the quality of NHS Trusts' investigations into complaints alleging avoidable harm as well as complaints about events where a Serious Untoward Incident (SUI) had taken place.

• NO:  Ombudsman finds variation in quality of NHS investigations into complaints of avoidable death and avoidable harm – (CQC comments on PHSO review of variation in quality of NHS investigations into complaints of avoidable death and avoidable harm ~ PHSO press release)
• They want answers / ‘The Truth’
• Would they want their family members treated like this?
• Actions of Faceless Bureaucrats can have devastating impacts on individuals & their families
• It is often not the ‘mistake’ that annoys people, but rather the ‘cover-up’ and the reluctance to at least say ‘sorry’