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A new Welsh Government-backed pilot to collect valuable feedback about patients' experiences at Wrexham Maelor Hospital has begun. Betsi Cadwaladr University Health Board will work with iWantGreatCare project to test a new & robust way of collecting feedback from patients who use the hospital's services. iWantGreatCare is an independent company which collects reviews & ratings from patients, carers & families about NHS hospitals, GP surgeries, doctors, dentists, physiotherapists and clinics.
During the pilot, when patients are discharged from certain services at Wrexham Maelor Hospital, they will be asked to complete an online survey or paper-based feedback form to rate their experience. This feedback will be reported in real-time so issues can be acted on immediately. Wards will receive a weekly report so that good care can be congratulated and areas of improvement can be identified & acted upon.
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