WIREDGOV

The Parliamentary and Heath Service Ombudsman is failing families, leaving them distressed and totally worn down, state the Patients Association who have seen worrying trends through their National Helpline.  The PA raise concern that the PHSO which should be a catalyst for change is failing to challenge poor practice and bring about change in the NHS.

The work of the PHSO is unaccountable and wholly ineffective according to families who have raised concerns about the system, say the PA charity.  The PA & the families are calling on the Public Administration Select Committee to address the failings of the PHSO and establish a truly independent, transparent and peoples Ombudsman.

• The Patients Association is calling on the Parliamentary & Heath Service Ombudsman to establish a truly independent, transparent and peoples Ombudsman
• NO:  Statement on Patients Association report
• NO:  Radical complaint handling drive initiated by leading health and social care organisations
• NO:  Radical complaint handling drive initiated by leading health & social care organisations
• NO:  LGO report highlights how information about complaints can inform care choices