WGPlus (Archive)

Will they ever learn?  Communication, Communication, Communication
The Local Government Ombudsman has criticised a London council after it did not carry out the remedy it had previously agreed to provide.  An investigation report highlights how London Borough of Lewisham failed to put things right for a complainant, causing her to complain to the LGO for a second time to get her issue resolved.
Researched Links:

Ombudsman highlights inadequate response to remedying complaint

If you don’t ‘complain’ someone else may ‘suffer’ in a similar situation

It is often not the ‘mistake’ that annoys people, but rather the ‘cover-up’ and the reluctance to at least say ‘sorry’

LGO:  Clear information & fair processes essential in Schools Admissions Appeals

LGO:  Planning authorities should act decisively when taking effective enforcement measures

Older people in Solihull could be refunded incorrectly calculated care charges

LGO:  Ombudsman welcomes latest Citizens Advice research

Transparency key to maintaining trust in planning decisions

Proper timescales must be followed when deciding homelessness applications, LGO reminds councils

Adult social care complaints to the Ombudsman on the increase

Ombudsman reveals rise in social housing allocation complaints

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