The Digital Citizen: Smartphone Public Service Delivery Explained
The Digital Citizen: Smartphone Public Service Delivery Explained Despite saving billions of pounds and countless hours over the decades, Interactive Voice Recognition (IVR) has consistently been something that customers most hate about dealing with contact centres. The advent of Visual IVR is changing all this..... Over half of calls handled by UK contact centres are from mobile phones and 56% of British adults have a smartphone. With it being far quicker to read text than to listen to it being spoken - studies show that a caller can navigate a Visual IVR menu five or six times faster than a traditional IVR menu. Click here to download this latest research paper and find out how Visual IVR can significantly reduce costs and improve customer service delivery without sacrificing functionality or options. |
A QUICK DEMO? If you wish to experience a brief demo of Visual IVR, simply dial the number below from your mobile phone: |