back to listings SME Profile: Town & Country Cleaning Ltd
Town & Country Cleaning Ltd
The Barn, Tilford Road
Tel: 0845 222 2000
Fax: 0844 244 9656
Welcome to Town & Country Cleaning
Not all cleaning companies give you a promise…
Our promise to you is to live by our brand values. To be honest, hard working, personal, professional, intelligent, progressive, focus on the customer and deliver service excellence.
Town & Country Cleaning – what makes us different:
•Leading independent company - contract cleaning since 1977
•Long-standing customer relationships with customers who highly recommend us
•Providing multiple services through one company
•Commitment to our stated values with a focus on customer care
•BIFM Corporate Member (British Institute of Facilities Management)
As a corporate member of the BIFM (British Institute of Facilities Management), we are constantly looking to better ourselves. This includes SAFE Contractor (SSIP accredited) ISO9001 and IS14001 standards, providing individual risk assessments and regularly monitoring staff and service delivery. We are committed to reducing our impact on the environment and supply pro-biotic and EU Ecolabel accredited products including Delphis Eco, the UK’s largest ecological cleaning product supplier.
Some of our cleaning contracts have been in place for over 10 years and we come highly recommended by our customers. Every day we clean for more than 90 residential and commercial customers, many of whom cover multiple properties and locations, both in the private and public sector across the South of England.
Examples of the varied nature of our customers include:
•Housing Associations / Communal Accommodation
Town & Country Cleaning provides the following services:
Town & Country Cleaning can provide regular and specialist window cleaning for both in/outside properties. This includes:
•Windows inside/outside and frames
•Internal windows, doors and stairways
•Reception and atriums
Carpet & Upholstery Cleaning
Town & Country Cleaning uses a specialist carpet cleaner who has many years experience of ensuring the most appropriate method to clean, remove stubborn stains and increase the longevity of your carpet or rug. Our equipment, a Prochem Power Max, has recently been purchased and all our carpet cleaners have been trained by Prochem for both extraction cleaning and bonett buffing.
We also provide adhoc upholstery cleaning and many of customers are often pleasantly surprised at how little the service costs versus the immediate improvement that these cleans can make.
Hard Floor Maintenance
Town & Country Cleaning uses a floor specialist cleaner and professional equipment to clean and maintain a variety of hard floor surfaces including concrete, tile, vinyl, wood, glass and stone. Our preferred hard floor equipment manufacturer is Truvox.
Services include a regular clean, floor buffing and polishing through to a complete strip and reseal of your floor.
We provide the following floor cleaning services:
•Buffing and polishing
•Strip and reseal
Many of our staff and contractors have over 10 years experience in specialist cleaning. Often, we will perform some specialist cleaning within the regular clean and without our customers even being aware we’ve provided an extra service.
However, if and when a more specialist cleaning service is required we will look to secure the very best specialist cleaner at an affordable price. These services are available on request but often are best provided when we regularly clean a property and can quickly and easily provide an additional service for the customer.
Some of the specialist cleaning we provide includes the following:
•High level cleaning
•Hard floor resurfacing
•Damage and repair
Tenancy & Builders Cleans
Town & Country Cleaning has extensive experience of managing one-off builders cleans and sparkle cleans for both new build and refurbished property. This is a real passion for the company and we frequently work with many small indepedents as well as the larger regional and national builders.
We often start on site at 7:30am and don't leave until the customer is 110% happy. We generally use a non-hazardous anti-static cleaning solution such as Prochem Shockaway as well as Selden cleaning solutions. Our approach is to work with the builder and/or Site Manager to inspect the condition of the property both before and after our clean and we always ask for a signed customer satisfaction sheet. Neutradol deordisers are also placed throughout the property and we can also manage any garden/grounds requirements too.
Accreditiation & Quality Control
We are Corporate Members of the BIFM (British Institute of Facilities Management). We have SAFE Contractor (SSIP) and are CIS registered (Construction in Industry) and get regular referrals from across the industry and trades. We regular get referrals from builders, architects, shop fitting contractors, as well as local government and the county council.
Our profesional approach means being compliant with all site policies and to include providing individual risk assessment and method statements, COSSH documentation and personal protective equipment (PPE) where necessary. We are fully committed to safety and risk management:
Examples of “one-off” property cleans include:
•Renovation & Refurbishment
•House Sale Preparation
•Moving into New House
•Change in Use
•Special Event Cleaning
•New Retail Fitting
Town & Country Cleaning is unique in offering multiple services under the one service contract, which can be a very cost effective way to manage the inside and outside of your property through one single company. We provide this service through our existing employees and specialist contractors who are fully trained and insured.
We can ensure the outside of your premises is kept clean and tidy and ensures a strong first impression for your customers. This includes cleaning signage, leaf collection, litter clearance, through to the application of weed killer and ensuring paths, hard standings and car parks are kept in check.
Our grounds maintenance service includes:
•Door and Sign Cleaning
•Path, Gravel & Hard Surface Maintenance
•Tidy of Bin Storage area
•Gritting and Snow Clearance
•Reporting of Communal Repairs
We can provide cost effective regular grass cutting visits and additional lawn maintenance services to ensure your premises always look smart in front of customers. Our ideal application is small grounds where we would look to clean both in and outside the property in one visit.
Our grass service includes:
•Grass Collection and Removal
•Spread of Grass Feeds
Beds, Borders, Hedges & Trees
We can provide additional services tailored to your property by overseeing specialist contractors that are both properly insured, qualified and experienced to do a professional job.
Examples of services include:
•Hoeing and Edging
•Planting and Maintenance of Plant Beds
•Tree and Hedge Pruning
•Tree Felling & Stump Grinding
Town & Country Cleaning can provide cleaning for domestic homes and will tailor the service to meet individual needs and at an affordable price. Sometimes, the owner of a business we regularly clean for asks us to provide the same cleaner for their home, which we are happy to do. We can also guarantee the service if for any reason that cleaner cannot clean on any given day...something the average private cleaner can't do.
A key part of our service is to offer multiple services under the one service plan providing great peace of mind for you:
•One company for all your home (and business) cleaning needs
•One service plan for both in/outside your home
•Reduce risk of damage and theft
•Fully insured professional company
•Service continuity and reliability
We provide the cleaners(s) and all the necessary cleaning equipment and supplies for the following services:
•Vacuum and dusting
•All reception rooms
•Kitchen and oven clean
•All bathrooms, toilets, showers and fittings
•Garage / Shed
•Gutter clearance and clean
•Grass cutting, collection and recycling
•Beds, borders, hedges and trees
•Path and hard surface maintenance
•Gritting and snow clearance
House Sale & Move
Town & County Cleaning can also provide a very bespoke service, to include:
•Preparing and maintaining your property for sale
•Cleaning your old/new home on removal day
•House clearance and recycling
Town & Country Cleaning has experience of customer requests for a wide range of one-off cleaning requirements before, during and after the event.
Examples of special event cleaning include:
•Family Gatherings (Weddings, Funerals etc)
•Meetings and Conferences
Town & Country Cleaning is happy to help any of its customers project manage multiple service requirements and contractors. This may involve managing multiple independent sub-contractors or working with a larger facilities management service provider.
Examples of extended services include:
•Estate & Letting Agent Services
•Annual Improvement Program
Cleaning & Toiletry Products
Town & Country Cleaning regularly provides cleaning and toiletry products to its customers who benefit from leaving us to manage as much of the cleaning and janitorial inventory as possible. This can often come about by having to meet an urgent request and the customer seeing the ease and comparative costs of us managing it on their behalf.
Some customers prefer the convenience of having everything on one regular invoice, whilst other customers prefer separate invoicing to manage administration and head office enquiries.
In many cases, we will supply products when managing our regular clean or with a supervisor visiting our customers or alternatively, separate delivery can be arranged directly from our supplier to the customer premises.
Examples of our best selling products: