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        Public Sector Incident Management: How to Keep Everyone in the Loop

Faced with an unrelenting expansion of communications media, planning ahead and protecting citizens from risk is becoming ever more demanding. Any government or public body without a robust crisis communications strategy in place can all too easily be overwhelmed by events.

Any IT incident creates two sets of problems. The first and most obvious involves dealing with hardware and software. In essence, it’s the problem of, “What’s wrong, and how can we fix it?” The second involves dealing with the stakeholders who are affected. These may include customers, partners, internal users and upper management, where the concern is often financial. It’s crucial to keep these individuals and groups in the loop, because if they’re left in the dark, they can’t effectively cope with the incident.

Success in both problem resolution and stakeholder management hinges on fast, reliable, easy-to-use, cost efficient communication tools.

This paper covers best practices for addressing public sector incident critical communications and how organisations execute best practices effectively and efficiently through automated alerts.

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