WIREDGOV

Citizens Advice has called on the banking industry to end the PPI scandal once and for all, as the FCA fines Clydesdale Bank £20.7million for ‘serious failings’ in the way it handled complaints.

Gillian Guy, chief executive of Citizens Advice, said:

"There is a long way to go before the PPI scandal is resolved. In the last 12 months, Citizens Advice helped with more than 6,800 PPI issues.

"Clydesdale has let down customers twice: by mis-selling PPI and by not giving people the compensation they deserve. By providing false information to the ombudsman the bank also showed contempt to its customers so it is right that it is severely punished.

"If the banking industry wants to regain the confidence of consumers it must end the PPI saga once and for all."

Citizens Advice

Notes to editors:

1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
3. To find your local bureau in England and Wales, visit citizensadvice.org.uk. You can also get advice online at adviceguide.org.uk
4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.