HM Revenue and Customs
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HMRC digital strategy: 2014
HMRC's latest digital strategy sets out a refreshed and comprehensive vision, reflecting our activities in the last year and our ambition for the next few years.
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HMRC plays a crucial and unique role in the UK. We collect the money that pays for the UKs public services, and help families and individuals with targeted financial support. We help the honest majority to get their tax right and make it hard for the dishonest minority to cheat the system.
HMRC has continually increased the amount of revenue we collect – effectively, efficiently and impartially. We have improved our services to our customers and we have delivered some major projects, which have radically improved the UK’s tax system.
Improving our services means changing how we think about compliance. By designing services that make it easy for customers to get things right, we will reduce customer error. Our digital services will give us better data and insight about risks to compliance. This will allow us to focus our compliance activity and expertise on those determined to dodge their responsibilities. Digital services will allow us to consult our customers on policy proposals and changes so that we can improve them.
Every customer in the UK will have their own personalised digital tax account, so we can help make it simpler, quicker and easier to pay the right tax at the right time. This will have big implications for our staff, as well as our customers, involving changes to the types of job we will be doing and the skills we will need.