Monday 14 Apr 2014 @ 13:20
National Ombudsmen
National Ombudsmen
Printable version |
LGO welcomes select committee’s report on public service complaints
The Local Government Ombudsman (LGO) has
welcomed the report on the inquiry into public sector complaint handling by the
Public Administration Select Committee (PASC). Dr Jane Martin,
Local Government Ombudsman, said:
“I welcome the attention the committee’s inquiry is placing on
improving the culture of complaint handling within public services.
“In my evidence to the committee I highlighted that complaints should be
seen as a valuable opportunity to get direct feedback from the service user and
used to drive improvements.
”We welcome and support any changes that will ensure that the complaints
system delivers a better service for the public, better value for money and
better local and parliamentary accountability.”
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