|Printable version||E-mail this to a friend|
Latest telecoms and pay TV complaints revealed
Ofcom today published data on the volume of consumer complaints it received against the major providers of telecoms and pay TV services.
The latest report covers the three-month period from April to June 2016 (Q2), and includes complaints made about providers of landline telephone, home broadband, pay monthly mobile and pay TV services. Complaints figures are presented per 100,000 customers.
By publishing complaints data, Ofcom aims to give people who are looking for a new provider useful information for comparing companies' performance. The quarterly reports also offer an incentive to providers to improve their performance.
The total volume of telecoms and pay TV complaints made to Ofcom reduced between Q1 2016 and Q2 2016, with declines in landline, broadband and pay-monthly mobile complaints.
Lindsey Fussell, Director of Ofcom's Consumer Group, said: “We expect providers to make customer service and complaints handling top priorities. While complaints have gone down, providers must work harder to better serve their customers.
"Consumers have a right to expect good service and will rightfully complain when that standard isn't met. If companies do fall short, we will step in and investigate, which can lead to significant fines."
Latest News from
EE fined £2.7m for overcharging customers19/01/2017 09:15:00
EE has yesterday been fined £2,700,000 by Ofcom for overcharging tens of thousands of its customers.
Latest telecoms and pay TV complaints revealed21/12/2016 10:25:00
Ofcom yesterday published data on the volume of consumer complaints it received against the major providers of telecoms and pay TV services.
Digital divide declines, but 1.4m homes cannot get decent broadband19/12/2016 09:15:00
The number of UK properties unable to get a decent broadband connection has fallen by one million over the past year, new research by Ofcom has found.
Superfast broadband reaches more of Scotland but many still unable to get decent speeds16/12/2016 14:10:00
Superfast broadband coverage in Scotland has improved significantly over the last few years, new research by Ofcom has found.