Wednesday 03 Sep 2014 @ 15:54
Ofgem
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Ofgem set targets achieve first step in npower customer service improvements

Sarah Harrison, senior partner in charge of enforcement said: “Ofgem is encouraged to see that npower has met our targets aimed at reducing late bills and we note their progress on reducing complaint numbers. But this is only a first step to turning round their customer service and billing performance. We will monitor their progress and continue our investigation into the reasons why npower’s problems occurred.”

Notes to editors

  1. Npower has published its performance against Ofgem’s targets on its website:
  2. Ofgem announced the targets and the opening of an investigation in June.

More information on Supplier complaints handling

Information on Standards of Conduct: SOC

 

Channel website: https://www.ofgem.gov.uk/

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