WIREDGOV

Ofgem has already told suppliers that they must improve their customer service, so they have to make sure that their staff can properly explain the tariff comparison rate to their customers. The tariff comparison rate is part of a range of reforms we have brought in to make the market simpler, clearer and fairer.

All suppliers are required to provide explanations of the rates on their websites. And all suppliers must also provide tariff comparison rates on all communications which are regularly sent to customers, such as bills and annual statements. We are monitoring compliance with these reforms closely.

The tariff comparison rate provides for a quick at a glance view of prices across the market. If consumers want a personalised estimate based on their own consumption suppliers must also provide this.

Notes to editors

For further press information contact:

Kate Wilcox:  020 7901 7113
Chris Lock:  020 7901 7225
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