Friday 24 Oct 2014 @ 14:25
Ofgem
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Ofgem's statement on complaintsOfgem's statement on complaints

Ofgem has made it clear that complaint handling by energy companies is frankly awful. We've told suppliers to get their act together and explain to their customers by the end of October what they are doing to improve their procedures.

We are already formally investigating Npower about complaint handling and other customer service issues and this should send a strong signal to all suppliers that we are ready to take action to drive up standards.

The Energy Ombudsman was set up by Ofgem as a backstop for consumers, but it's suppliers responsibility to get complaint handling right in the first place. We want to see greater awareness of the Ombudsman service and we are pleased they are working to address this.

For further information contact:

Dafydd Wyn: 020 3263 9943
Lisa O’Brien: 020 7901 7426
Out of hours media contact number: 07766 511470

 

Channel website: https://www.ofgem.gov.uk/

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