National Audit Office Press Releases
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Performance measurement by regulators
This good practice guide aids improvement in performance measurement and reporting by regulators and other organisations seeking to deliver outcomes through third parties. It has been developed in collaboration with regulators and includes the NAO’s experience from working with them and examples of good practice provided by regulators themselves.
Performance measurement is important to enable any organisation to ensure it is achieving its objectives, and making the best possible use of resources. With good reporting, it also enables accountability, which in the case of regulators, includes accountability to Parliament and to the taxpayers and other stakeholders who fund their activities and have a keen interest in their effectiveness.
Performance measurement by regulators is particularly complex because their intended outcomes (for example protection of consumers) are generally delivered by the organisations that they regulate. There are also many external factors outside regulators’ control, and outcomes can take a long time to become evident.
Part one of this guidance sets out criteria for developing performance measurement frameworks and measures, and provides examples of existing good practice among regulators. It also outlines important considerations for regulators in how they report and use performance information.
Part two covers the particular challenges of measuring regulators’ influence over their intended outcomes, and outlines steps that regulators can take to improve their knowledge of how – and how well – their activities influence those outcomes. It also considers how regulators can assess the risks to achieving their regulatory objectives and measure their performance in mitigating them.
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National Audit Office Press Releases
NAO work on transition grant and rural services delivery grant17/02/2017 14:14:00
In response to correspondence from Helen Goodman MP on behalf of 11 other MPs the NAO conducted an investigation into the Department for Communities and Local Government’s approach to the allocation of transition grant and rural service delivery grant (rural grant) for 2016-17.
Investigation into the Department’s approach to tackling fraud09/02/2017 15:15:15
The NAO has conducted an investigation into DFID’s approach to tackling fraud, following an increase in the potential risks after the government committed to spend 0.7% of GDP on foreign aid.
Health and social care integration08/02/2017 11:20:00
The National Audit Office warns that progress with integration of health and social care has, to date, been slower and less successful than envisaged and has not delivered all of the expected benefits for patients, the NHS or local authorities. As a result, the government’s plan for integrated health and social care services across England by 2020 is at significant risk.
Departmental Overview 2015-16: Home Office02/02/2017 09:15:00
This Departmental Overview looks at the Home Office and summarises its performance during the year ended March 2016, together with our recent reports on it.
Investigation into Police and Firefighters’ Pension Scheme Commutation factors01/02/2017 16:15:00
This looks at the chain of events which led to the government paying £711m in compensation to 34,000 pensioners who retired from the Police and Firefighters’ Pension Schemes between 2001 and 2006 without receiving their full pension entitlement. Due to the extent of the legal process in the case, some police and firefighters were retired for over 15 years before they received their full pension entitlement from government.