National Audit Office Press Releases
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Performance measurement by regulators
This good practice guide aids improvement in performance measurement and reporting by regulators and other organisations seeking to deliver outcomes through third parties. It has been developed in collaboration with regulators and includes the NAO’s experience from working with them and examples of good practice provided by regulators themselves.
Performance measurement is important to enable any organisation to ensure it is achieving its objectives, and making the best possible use of resources. With good reporting, it also enables accountability, which in the case of regulators, includes accountability to Parliament and to the taxpayers and other stakeholders who fund their activities and have a keen interest in their effectiveness.
Performance measurement by regulators is particularly complex because their intended outcomes (for example protection of consumers) are generally delivered by the organisations that they regulate. There are also many external factors outside regulators’ control, and outcomes can take a long time to become evident.
Part one of this guidance sets out criteria for developing performance measurement frameworks and measures, and provides examples of existing good practice among regulators. It also outlines important considerations for regulators in how they report and use performance information.
Part two covers the particular challenges of measuring regulators’ influence over their intended outcomes, and outlines steps that regulators can take to improve their knowledge of how – and how well – their activities influence those outcomes. It also considers how regulators can assess the risks to achieving their regulatory objectives and measure their performance in mitigating them.
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National Audit Office Press Releases
Investigation into HMRC’s contract with Concentrix17/01/2017 12:10:00
HM Revenue & Customs’ (HMRC’s) contract with Synnex-Concentrix UK Ltd was terminated in November 2016. The contract was designed to add capacity to HMRC’s programme of interventions to prevent or detect error and fraud in personal tax credits awards. HMRC estimated that the contract would save £1 billion over its three year life time and an estimated £193 million, excluding Concentrix’s costs, had been saved by the time of contract termination.
National Citizen Service13/01/2017 09:15:00
Having shown that the concept of a national citizen service has something to offer young people, to demonstrate value for money the OCS and the Trust now need to show they can grow NCS as intended and run it at a more affordable cost to the taxpayer.
Improving patient access to general practice12/01/2017 11:15:00
Challenging objectives for improving access to general practice have been set by the Department and NHS England, but a more coordinated approach and stronger incentives are needed.
Managing the HMRC Estate10/01/2017 11:15:00
By reducing the number of its offices and moving to a regional centre model HM Revenue & Customs (HMRC) hopes to significantly reduce its running costs and modernise the way it works. HMRC’s original plan has proved unrealistic and is now reconsidering the scope and timing of the programme. Any changes will need to be carefully managed to avoid diminishing the long term value of the strategy.
The Comptroller and Auditor General’s Report on the Department for Education’s financial statements 2015-1621/12/2016 13:15:00
The Comptroller and Auditor General has provided an adverse opinion on the truth and fairness of the Department for Education’s group financial statements 2015-16. He has also qualified his regularity opinion because the Department has exceeded two of its expenditure limits authorised by Parliament.