Consumer Council for Water
|Printable version||E-mail this to a friend|
Read our Annual Review 2015/16
We are delighted to publish our Annual Review for England and Wales 2015/16.
Over the past year CCWater has again demonstrated the importance of having a consumer body that is entirely focused on protecting and speaking up for the interests of water consumers.
Having helped to secure one of the most customer-focused price reviews in 2014, we have worked hard to make sure water companies deliver on their promises.
Our achievements during 2015/16 included:
- Helping more than 18,000 consumers resolve complaints or questions about their water and sewerage services.
- Returning nearly £5 million in compensation and rebates for aggrieved water customers – including negotiating a higher level of compensation for customers affected by a boil water notice in Lancashire during August 2015.
- Clawing back £730,000 for business customers in England and Wales through challenging water companies on issues like backdating of charges and rebates.
- Working with water companies to increase the range of support offered to customers who are struggling to pay their water bills.
- Making sure the concerns and priorities of businesses and their representative bodies influence the rules that will govern the new non-household market in England.
All of these achievements and more have been secured against the backdrop of a major restructure at CCWater which has put us in a stronger position to deal with the new challenges we face.
Alan Lovell, Chair of CCWater, said: “It is a testament to the skill and commitment of my colleagues that we have remained an effective consumer advocate, helping thousands of households and business resolve their complaints and shaping a water industry that is more committed to listening to the needs of consumers.”
Latest News from
Consumer Council for Water
Water companies showcase efforts to tackle water debt30/11/2016 11:25:00
Efforts to prevent more struggling Welsh households from sinking into debt will come under the spotlight at the Consumer Council for Water’s (CCWater) Board meeting in public on Tuesday (December 6).
Leakage falling but not fast enough, warns consumer watchdog23/11/2016 11:25:00
The amount of water lost through leaky supply pipes in England and Wales has fallen for the first time in five years, but the Consumer Council for Water (CCWater) says some water companies can still do much better.
Welsh Water still has more work to do to reduce written complaints22/11/2016 16:10:00
Wales’ biggest water company Dŵr Cymru Welsh Water has more work to do to reduce the number of written complaints from its customers, says the Consumer Council for Water (CCWater).
New research delves beneath the surface of universal water metering16/11/2016 11:20:00
Metering has the potential to encourage households to use water more wisely if they see financial benefits and receive the right level of care and support from their water company.