Consumer Council for Water
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Read our Annual Review 2015/16
We are delighted to publish our Annual Review for England and Wales 2015/16.
Over the past year CCWater has again demonstrated the importance of having a consumer body that is entirely focused on protecting and speaking up for the interests of water consumers.
Having helped to secure one of the most customer-focused price reviews in 2014, we have worked hard to make sure water companies deliver on their promises.
Our achievements during 2015/16 included:
- Helping more than 18,000 consumers resolve complaints or questions about their water and sewerage services.
- Returning nearly £5 million in compensation and rebates for aggrieved water customers – including negotiating a higher level of compensation for customers affected by a boil water notice in Lancashire during August 2015.
- Clawing back £730,000 for business customers in England and Wales through challenging water companies on issues like backdating of charges and rebates.
- Working with water companies to increase the range of support offered to customers who are struggling to pay their water bills.
- Making sure the concerns and priorities of businesses and their representative bodies influence the rules that will govern the new non-household market in England.
All of these achievements and more have been secured against the backdrop of a major restructure at CCWater which has put us in a stronger position to deal with the new challenges we face.
Alan Lovell, Chair of CCWater, said: “It is a testament to the skill and commitment of my colleagues that we have remained an effective consumer advocate, helping thousands of households and business resolve their complaints and shaping a water industry that is more committed to listening to the needs of consumers.”
Latest News from
Consumer Council for Water
Household competition risks being a damp squib, warns CCWater20/10/2016 13:25:00
The Consumer Council for Water (CCWater) has yesterday warned that customers will end up disappointed if household water competition goes ahead based on an overly optimistic review by Ofwat.
Too few businesses aware of water competition changes17/10/2016 11:20:00
With less than six months to go until the opening of the non-household water market in England, fewer than one in ten business customers may be aware they will soon be able to switch supplier.
Water industry reveals plans to head off the risk of drought30/09/2016 15:10:00
PLANS to protect water supplies in South East England from drought and the effects of climate change will come under the spotlight when the Consumer Council for Water (CCWater) meets in London on Tuesday (October 4).
Water companies face scrutiny at watchdog meeting28/09/2016 11:15:00
Water companies’ efforts to reduce customer complaints will come under scrutiny at the Consumer Council for Water’s (CCWater) meeting in Bradford tomorrow (September 29).