Consumer Council for Water
|Printable version||E-mail this to a friend|
Water watchdog welcomes swift goodwill payment to villagers
The Consumer Council for Water (CCWater) has welcomed the swift offer of a goodwill payment to 3,600 properties in the Yorkshire villages of Thorne and Moorends, which continue to be affected by a boil water notice.
CCWater – which represents the interests of water consumers – has been liaising closely with Yorkshire Water to help ensure customers are kept properly informed throughout the incident.
Many villagers have suffered considerable disruption since Friday afternoon (July 29), but CCWater supports the decision to continue with the boil water notice until the safety and quality of drinking water supplies can be guaranteed.
The consumer body is pleased, however, Yorkshire Water has made a swift decision to offer a £30 gesture of goodwill to all affected households. CCWater also expects the company to liaise with affected businesses and ensure they are not left out of pocket by the disruption.
Robert Light, Northern Chair for the Consumer Council for Water, said: “Customers have suffered a lot disruption so we are pleased Yorkshire Water has acted swiftly in offering this automatic payment. We believe the gesture should ensure no household is left out of pocket.”
CCWater is urging all affected customers to continue to keep a close eye on Yorkshire Water’s updates on the incident on the company’s website at www.yorkshirewater.com/thorne
To arrange an interview with CCWater Northern Policy Manager Janine Shackleton please call the CCWater media team on 0121 345 1005
Latest News from
Consumer Council for Water
Household competition risks being a damp squib, warns CCWater20/10/2016 13:25:00
The Consumer Council for Water (CCWater) has yesterday warned that customers will end up disappointed if household water competition goes ahead based on an overly optimistic review by Ofwat.
Too few businesses aware of water competition changes17/10/2016 11:20:00
With less than six months to go until the opening of the non-household water market in England, fewer than one in ten business customers may be aware they will soon be able to switch supplier.
Water industry reveals plans to head off the risk of drought30/09/2016 15:10:00
PLANS to protect water supplies in South East England from drought and the effects of climate change will come under the spotlight when the Consumer Council for Water (CCWater) meets in London on Tuesday (October 4).
Water companies face scrutiny at watchdog meeting28/09/2016 11:15:00
Water companies’ efforts to reduce customer complaints will come under scrutiny at the Consumer Council for Water’s (CCWater) meeting in Bradford tomorrow (September 29).