Consumer Council for Water
|Printable version||E-mail this to a friend|
Water watchdog welcomes swift goodwill payment to villagers
The Consumer Council for Water (CCWater) has welcomed the swift offer of a goodwill payment to 3,600 properties in the Yorkshire villages of Thorne and Moorends, which continue to be affected by a boil water notice.
CCWater – which represents the interests of water consumers – has been liaising closely with Yorkshire Water to help ensure customers are kept properly informed throughout the incident.
Many villagers have suffered considerable disruption since Friday afternoon (July 29), but CCWater supports the decision to continue with the boil water notice until the safety and quality of drinking water supplies can be guaranteed.
The consumer body is pleased, however, Yorkshire Water has made a swift decision to offer a £30 gesture of goodwill to all affected households. CCWater also expects the company to liaise with affected businesses and ensure they are not left out of pocket by the disruption.
Robert Light, Northern Chair for the Consumer Council for Water, said: “Customers have suffered a lot disruption so we are pleased Yorkshire Water has acted swiftly in offering this automatic payment. We believe the gesture should ensure no household is left out of pocket.”
CCWater is urging all affected customers to continue to keep a close eye on Yorkshire Water’s updates on the incident on the company’s website at www.yorkshirewater.com/thorne
To arrange an interview with CCWater Northern Policy Manager Janine Shackleton please call the CCWater media team on 0121 345 1005
Latest News from
Consumer Council for Water
Struggling households urged to act now to beat April water bill rises02/02/2017 11:15:00
Low-income households can take action now to beat an April rise in water bills by tapping into the financial support available from their water company.
Protect your home’s pipes as temperatures plummet12/01/2017 13:10:00
With temperatures set to plummet across many parts of the country this week, households are being warned they could pay a high price for giving their home’s pipes the cold shoulder.
CCWater welcomes swift payment of compensation for Boil Water Notice15/12/2016 11:20:00
The Consumer Council for Water (CCWater) has welcomed United Utilities’ (UU) swift decision to pay £20 compensation to all 17,000 customers who have been affected by a boil water notice in parts of Greater Manchester.
Make sure your festive food isn’t a costly pain in the drain14/12/2016 11:25:00
Tipping turkey fat, gravy and other leftovers down the plughole this Christmas could be a recipe for disaster, the Consumer Council for Water (CCWater) is warning households.