Telecoms regulator Ofcom has announced plans today to reduce the bills of BT landline customers, who are often elderly and vulnerable, by at least £5.
Citizens Advice welcomed the move and encouraged similar action in other markets.
Citizens Advice Chief Executive Gillian Guy said:
“Loyal customers often pay much more for their essential bills.
“People who stay with the same phone, broadband, gas and electricity supplier are getting a raw deal - as firms know they are less likely to shop around to get a better price.
“The plan Ofcom has announced today to help reduce the bills of elderly and vulnerable people is a really positive move - and we’d like to see similar actions in other markets, starting with energy.
“Extending the prepayment meter cap to people on a standard variable tariff who are eligible for warm home discount would help some of the poorest pensioners and families heat and light their homes.”
Related information – BT’s landline-only customers set for cheaper bills