A report which
is published on the CQC website identifies the findings from a CQC inspection
carried out on 29 April and 1 May 2014 as part of CQCs scheduled inspection
programme for 2014/15.
When they visited the home, CQC
found that the provider, Cherry Health Care Limited, was failing to meet all
five national standards reviewed.
By law, providers of care
services must ensure that they are meeting all standards.
Visiting inspectors reviewed a
sample of care and treatment records of people living in the home, observed how
care was being delivered, and spoke with residents and members of staff. As a
result they found that improvements were required in a number of
areas.
Inspectors found that people
living at the home did not always receive care or support that was appropriate
to their needs. Care plans did include an assessment of people’s
individual needs; however the instructions in care plans were not always
followed.
People's nutritional and
fluid intake was not being adequately monitored and staff were not always able
to provide support to those people who required assistance to eat and drink at
mealtimes.
Inspectors raised concerns that
people were not being always cared for in a clean, hygienic environment.
Several areas of the home were visibly dirty and staff told inspectors that
deep cleaning was not being carried out due to staff shortages
Inspectors observed that some
people were not receiving their medication as prescribed and instructions for
staff to administer medicines to be given “as required” were not
always clear.
The home did not effectively
monitor the quality of service being provided. Where audits and checks carried
out had identified areas for improvement, there was no evidence to show that
action had been taken to make and sustain these improvements.
As a result of the inspection,
CQC has issued three formal warnings to the provider requiring improvements in
relation to care and welfare of people who use services, medicines management
and assessing and monitoring the quality of service provision.
The home must also take action
to address shortfalls against the additional two standards that are not being
met.
Debbie Westhead,
CQC’s Deputy Chief Inspector of Adult Social Care in the North
said:
“This multiple shortfall
against national standards is unacceptable and we have warned Cherry Health
Care Limited that immediate improvements must be made.
“We continue to monitor
the situation carefully and we will inspect again in the near future to ensure
residents are being given the service they are entitled to
expect.”
Any regulatory decision that CQC
takes is open to challenge by a registered person through a variety of internal
and external appeal processes
Ends
For further information
please contact CQC Regional Communications Officer Kirstin Hannaford on 0191
233 3629.
The CQC press office can
be contacted on 0207 448 9401 or out of hours on 07917 232
143