Chief Inspector of Hospitals publishes report on the quality of care provided by Derbyshire Community Health Services NHS Trust
20 May 2014 01:09 PM
Chief Inspector of Hospitals
publishes report on the quality of care provided by Derbyshire Community Health
Services NHS Trust.
England's Chief Inspector of
Hospitals, Professor Sir Mike Richards, has published his first report on the
quality of care provided by Derbyshire Community Health Services NHS
Trust.
In general, the Care Quality
Commission (CQC) inspection found that Derbyshire Community Health Services NHS
Trust provided safe care and had effective leadership across all
services.
Most patients received good care
and treatment across the trust and staff were dedicated and
compassionate.
However, the regulator has told
the trust it must improve in certain areas. Reports relating to the services
inspected are published on CQC’s website and are available here.
This is one of the first reports
of its kind on health services provided in the community and is the result of a
new-style inspection by larger teams that include specialist nurses and
therapists as well as people who use services.
Inspectors looked at a range of
services provided by Derbyshire Community Health Services NHS Trust, including
community nursing and therapies, urgent care, rehabilitation, older
people’s mental health, learning disability services, children’s
services, dental services, outpatients and day case surgery.
CQC found a number of areas of
good practice.
- CQC received positive feedback
from patients about the compassion and empathy of staff. Patients were
routinely included in their care plans and decision making was personalised to
meet their short and long term needs. Patients’ medical, emotional and
social needs were identified and incorporated into care
planning.
- Staff demonstrated excellent
commitment in providing the best care they could and strived to put the
patient’s needs at the centre of their care. For example, inpatient staff
developed a range of activities designed to help patients regain their
independence.
CQC also found some areas for
improvement at the trust.
- In three hospitals there were
isolated areas where essential standards were not being met in respect of the
safe disposal of medicines, care planning, considering people’s consent
and the safety of equipment.
CQC has asked the trust to send
us a report that says what action they are going to take to meet these
essential standards.
Professor Sir Mike Richards,
Chief Inspector of Hospitals, said: “This was one of the first
inspections where we have looked at such a wide range of services in the
community. On all of our inspections, inspectors ask whether a service is safe,
effective, caring, responsive to people’s needs, and
well-led.
“We found Derbyshire
Community Health Services NHS Trust to be generally safe for patients. Most
services were effectively meeting the needs of patients, families and
carers.
“Feedback gave us
confidence that most services were run effectively and we found that staff
worked extremely hard to meet people’s individual needs. We saw some
excellent examples of good teamwork, innovative approaches being implemented
and a positive working culture.
“Overall, services were
well-led, with staff feeling well supported and showing a commitment to the
values of the trust. I am pleased to see that this was reinforced by a visible
leadership who help to motivate staff...;
Alongside a report on Derbyshire
Community Health Services NHS Trust as a whole, CQC is publishing individual
reports on Headquarters, Ash Green Hospital, Babington Hospital, Bolsover
Hospital, Cavendish Hospital, Clay Cross Hospital, Ilkeston Hospital, Newholme
Hospital, Ripley Hospital, St Oswalds Hospital, Walton Hospital and Whitworth
Hospital.
Ends
For media enquiries,
contact regional communications officer, Louise Grifferty, regional
communications manager, or email louise.grifferty@cqc.org.uk.
Alternatively, the CQC press office is also available on 020 7448 9401 during
office hours or out of hours on 07917 232 143.
For general enquiries,
call 03000 61 61 61.
Notes to
editors
The Care Quality Commission has
already presented its findings relating to Derbyshire Community Services NHS
Community Services NHS Trust to a local Quality Summit, including NHS
commissioners, providers, regulators and other public bodies. The purpose of
the Quality Summit is to develop a plan of action and recommendations based on
the inspection team’s findings.
About the Care Quality
Commission
The Care Quality Commission
(CQC) is the independent regulator of health and social care in
England.
We make sure health and social
care services provide people with safe, effective, compassionate, high-quality
care and we encourage care services to improve.
We monitor, inspect and regulate
services to make sure they meet fundamental standards of quality and safety and
we publish what we find to help people choose care.