Chief Inspector of Hospitals publishes report on the quality of care provided by Dudley and Walsall Mental Health Partnership NHS Trust
14 May 2014 02:43 PM
England's Chief Inspector of Hospitals,
Professor Sir Mike Richards, has published his first report on the quality of
care providedDudley and Walsall Mental Health Partnership NHS Trust
In
general, the Care Quality Commission (CQC) inspection found that Dudley and
Walsall Mental Health Partnership NHS Trust provided safe care and had
effective leadership. However, the regulator had some concerns and has told the
trust it must improve in certain areas.
A full copy of the report can be found
here.
This is one of the first reports of its kind on mental
health services and is the result of a new-style inspection by larger teams
that include specialist doctors and nurses as well as people who use
services.
In
February, inspectors looked at a range of services provided by Dudley and
Walsall Mental Health Partnership NHS Trust, including all the acute inpatient
services and crisis teams for adults of working age and older people.
Specialist inpatient services and a sample of community teams were also
visited.
Inspectors found good practice in the leadership of the
trust. The non-executive directors and the Chairman were particularly strong
and leadership in governance and quality was outstanding.
The
trust’s quality and governance systems were robust and communication
between community and acute admission teams was good.
The
trust was also found to learn from incidents and inspectors could see changes
in practice as a result of this.
However, CQC has told the trust it must make some
improvements.
- The trust
needs to ensure the environment on Bushey Fields Hospital’s Holyrood Ward
reflects national guidance to safely meet the needs of dementia
patients.
- CQC has told
the trust national guidance needed to be reflected in the quality of care and
treatment in older people’s services.
- The use of
seclusion must be correctly recorded, its practice monitored and areas used for
seclusion needed to be safe with any risks removed.
- Inspectors
were concerned that the results of the staff survey 2013 were considered with
regard what action should be taken in response to staff bullying
claims.
CQC
has asked the trust to send us a report that says what action they are going to
take with regard to the areas where improvement is needed.
Professor Sir Mike Richards, Chief Inspector of
Hospitals, said: “This was one of the first inspections where we have
looked at such a wide range of services in a mental health
service.
"We found Dudley and Walsall Mental Health
Partnership NHS Trust had a robust approach to learning from incidents and
ensured this was embedded in practice across its services. Although the trust
ensured its staff undertook mandatory training, our inspectors found it did not
always meet the need for specific specialist training. For example, those
working in older people’s services had not all received training in
dementia care. This was concerning as this has an impact on the quality of care
received by people.
“Our inspectors also saw that the trust’s
staff were largely caring, had a good approach to patient care, and interacted
positively and compassionately with people. The trust was well led
too.
“While found the trust was providing safe care,
some improvements are needed and we have told the trust where it now needs to
make changes.”
Alongside a report on Dudley and Walsall Mental Health
Partnership NHS Trust as a whole, CQC is publishing individual reports on the
trust Headquarters, Bushey Fields Hospital, Dorothy PattisonHospitaland
Bloxwich Hospital.
Ends
For
media enquiries, contact regional communications manager Louise Grifferty on
07717 422917 or email louise.grifferty@cqc.org.uk.
Alternatively, the CQC press office is also available on 020 7448 9401 during
office hours or out of hours on 07917 232 143.
For
general enquiries, call 03000 61 61 61.
Notes to editors
The
Chief Inspector of Hospitals, Professor Sir Mike Richards, is leading
significantly larger inspection teams than before, headed up by clinical and
other experts including trained members of the public. Whenever CQC inspects it
will always ask the following five questions of every service: Is it safe? Is
it effective? Is it caring? Is it responsive to people’s needs? Is it
well-led?
This report describes our judgement of the overall
quality of care provided by this trust. It is based on a combination of what we
found when we inspected, information from our ‘Intelligent
Monitoring’ system, and information given to us from patients, the public
and other organisations
The
Care Quality Commission has already presented its findings to a local Quality
Summit, including NHS commissioners, providers, regulators and other public
bodies. The purpose of the Quality Summit is to develop a plan of action and
recommendations based on the inspection team’s findings.
Read the full reports on...