Citizens Advice has responded to a speech made by Iain Duncan Smith yesterday announcing plans to reform Employment Support Allowance (ESA).
The Secretary of State for Work and Pensions argued that the current system is too 'binary', splitting people into 'fit for work' and 'not fit for work' categories.
Gillian Guy, Chief Executive of Citizens Advice, said:
"Employment Support Allowance isn't working which is why we have been calling for urgent reform.
"ESA is one of the most common issues we help with - last year we supported people with more than 280,000 ESA problems. The system has many faults and people are being let down by incorrect assessments and long delays so it is encouraging that the DWP is to review it.
"Helping people who can work into employment would be positive for them, and could boost the national economy. But it must be suitable and the review must look at the whole picture, including fixing the serious problems with capability assessments which make life harder for the most vulnerable."