The government’s Mystery Shopper service
continues to improve the way public sector organisations buy goods and
services.
Mystery Shopper allows anyone to report issues that they
encounter in supplying the public sector, and a review of the
impact of the service, which is now 3 years old, shows that 79% of all closed
cases have resulted in a positive outcome.
By
the end of April 2014, Mystery Shopper had received 640 cases andpublished all results
online.
The
Cabinet Office recently extended Mystery Shopper to include spot checking, and
from this week are moving to publish the results of cases as they close on a
real time basis through a new Twitter account. Mystery
Shopper will tweet case outcomes and general findings from spot
checks.
Read the 3 years on progress
report and keep up-to-date with@govmysteryshop.
Mystery Shopper is just one way in which the government
aims to improve procurement processes by opening up business to a wider range
of suppliers and supporting on-time payment.
Later this year it will implement Lord Young’s
recommendations to introduce 30 day payments down through the supply chain and
legislate for public bodies to report their payment performance. The government
is making strong progress towards its goal of having 25% of central procurement
spend going to small- and medium-sized enterprises (SMEs) by
2015.
Minister for the Cabinet Office Francis Maude
said:
Small businesses are our economy’s life-blood. As
part of our long-term plan we are ensuring they have the chance to compete for
and win government contracts. Before the 2010 general election no one even
bothered to monitor what contracts they were getting, but now we know that
since then they are winning significantly more contracts.
Mystery Shopper allows small businesses to raise
concerns directly about procurement practices.
Stephen Allott, the Crown Representative
for SMEs said:
In
the past it was far too difficult for SMEs to work with Whitehall,
but reforms to how government buys its goods and services in recent years have
meant significant increases in the number of small businesses winning
contracts.
The
role of Mystery Shopper is important because it encourages SMEs to
challenge the poor procurement practices that prevent them from winning
business in the first place. We want more small firms to know about the service
and get involved.