NHS England publishes latest staff survey results

23 Feb 2016 11:44 AM

The NHS 2015 Staff Survey is published today and shows significant improvements in a number of key areas despite the rising demands on staff and services.

The survey was carried out between September and December 2015 across 297 NHS organisations. 299,000 staff responses were gathered, approximately a quarter of the permanent NHS workforce in England, and revealed a number of positives:

• 80% of staff feel able to do their job to a standard they are personally pleased with – up from 78% last year
• 73% of staff said that patient care is their organisation’s top priority – up from 67% last year
• 89% of staff agree that their organisation takes positive action on employee health and wellbeing
• Staff engagement has risen steadily over the past four years, and is now the highest it has been in the past five years
• The proportion of staff saying they are able to contribute towards improvements at work has risen from 59% five years ago to 70%
• The percentage of staff witnessing potentially harmful errors, near misses or incidents in the last month is at its lowest level since 2011

However, there are still a number of challenges facing NHS employers, with a third of respondents reporting work related stress in the past 12 months, 48 per cent of respondents feeling there should be more staff at their organisation, and the percentage of staff experiencing harassment, bullying or abuse from fellow staff is 25 per cent. 11 per cent of staff said they had experienced discrimination at work in the past 12 months.

This is the thirteenth annual survey of NHS staff and is designed to help NHS organisations improve staff experience. The Care Quality Commission will use the results to help make sure essential safety and quality standards are met.

Obtaining feedback from staff, and taking account of their views and priorities, is vital for driving real service improvements in the NHS. In a summary of the key research findings which has been published alongside the data, Prof Jeremy Dawson of the University of Sheffield and Prof Michael West of The King’s Fund conclude that the more engaged a workforce is, the better the outcomes for patients.

Taking part in the survey is mandatory for all NHS Trusts – foundation trusts, acute and specialist hospital trusts, ambulance service trusts, mental health, community and learning disability trusts – but voluntary for other parts of the NHS such as clinical commissioning groups, social enterprises and commissioning support units.

Simon Stevens, Chief Executive of NHS England, said: “This feedback from 300,000 frontline NHS staff contains encouraging signs that the health service is steadily becoming a more supportive employer, but it also includes continuing warning signs about the importance of every employer tackling discrimination, bullying and harassment, supporting staff health and wellbeing, and giving staff the support they need to provide compassionate high quality care. The best NHS employers know that staff wellbeing and high quality patient care are two sides of the same coin.”

Neil Churchill, Director for Patient Experience at NHS England, said: “Staff feedback is a good way of predicting patient experience and the improvements we have seen in levels of staff motivation and engagement promise future improvements in the quality of patient care. It is also clear, however, that staff face growing pressures in meeting rising levels of patient need. The quality of staff experience needs to remain a high priority for the NHS if we are to support our staff and sustain improvements in patient experience.”

For the full survey results, please visit the NHS Staff Survey website.