Warm Home Discount: how are consumers benefitting?

6 Nov 2014 02:28 PM

Yesterday we published new research we commissioned to understand how energy advice delivered through the Warm Home Discount (WHD) is helping vulnerable consumers.

It shows energy advice delivered through the scheme can produce a range of benefits for vulnerable consumers, including:

• warmer homes
• financial benefits
• greater peace of mind
• being able to negotiate their energy choices

It also finds that giving consumers advice does not always guarantee changes to energy efficiency or engagement with the market. This appears to depend on a range of other factors, including:

• how the advice is provided,
• the content of the advice and the consumer’s understanding of it, and
• the individual consumer’s own circumstances.

Click here for full press release