Bus companies must ensure wheelchair users have priority in using wheelchair spaces and end ‘first come, first served’ policies, the Equality and Human Rights Commission said at the Supreme Court last week.
The Commission took the case of Mr Doug Paulley to the Supreme Court. In February 2012, Mr Paulley, a wheelchair user, tried to board a FirstGroup bus from Wetherby to Leeds. The wheelchair space was being used by a mother with a pushchair and a sleeping child. She refused the driver's request to move or fold the pushchair and so the driver told Mr Paulley he could not board the bus.
David Isaac, Chair of the Equality and Human Rights Commission, said: