In the News
CQC: Another rotten apple in the NHS barrel? - The Care Quality Commission recently published its full investigation report into University Hospitals of Morecambe Bay NHS Foundation Trust.
It found that despite action taken by the trust in response to earlier concerns & recommendations made in earlier reviews, patients remained at risk of poor care, particularly those in A&E and other parts of the hospital that provided urgent care.
Other key findings of the report include:
* Concerns remain regarding inconsistent incident reporting practices; lack of learning from incidents and poor use of performance information to drive change
* Little evidence of the whole trust working together to drive change & improvements in care
* An apparent ‘shared helplessness’ among staff
*Staffing levels across some parts of the trust were inadequate.
* There were concerns about the trust’s ability to effectively manage the quality of service delivery
HMT: Building our way to a more prosperous future - The Chancellor of the Exchequer and Chief Secretary to the Treasury have unveiled a new UK Guarantees scheme to ‘dramatically accelerate major infrastructure investment and provide major support to UK exporters’.
Applications are now open for UK Guarantees to kick start critical infrastructure projects that may have stalled because of adverse credit conditions. Up to £40bn of projects that are ready or nearly ready could qualify and, subject to legislation, the first guarantees are expected to be awarded in the Autumn. To qualify, these projects must be ready to start in the 12 months following a guarantee being given.
Also from last week, a new temporary lending programme, as part of UK Guarantees, will be available to ensure that around 30 public private partnership infrastructure projects worth an estimated £6bn in the next 12 months can go ahead.
A major £5bn export refinancing facility will be available later this year as part of UK Guarantees to provide long-term loans for overseas buyers of UK exports at competitive rates by guaranteeing a series of short-term bank loans.
UKOC: Have you moved to e-service delivery? - Between 14 September 2011 and 30 April 2012, UK online centres worked collaboratively with Sheffield City Council, Jobcentre Plus, Citizens Advice and The Pensions Service on an innovative project in Sheffield to increase awareness of the benefits of using online public services.
The Sheffield Channel Shift project, led by UKOC, was a unique city-wide project that encouraged, inspired & mentored organisations to embrace a collaborative approach to digital by default service delivery, and to support individuals to use online services.
If you are a local authority, a medium-sized organisation or a local community partner and you would like to build a similar partnership in your area you can use the FREE UKOC toolkit and read the Sheffield Channel Shift report.
CLG: Applying the Pareto Principle to social care of families who are in / cause trouble - Louise Casey CB has published a report highlighting the chaotic personal histories of the kinds of families who will be targeted as part of the Government's commitment to turn around the lives of 120,000 troubled families by 2015.
The report details stark real-life accounts from families, with experiences often passed from generation to generation, such as domestic & sexual abuse, teenage pregnancies, poor parenting, social care interventions, police call outs and educational failure.
It also contains her early conclusions that a whole-family approach is often best for dealing with multiple & inter-linked problems; rather than approaches that deal with single problems or single individuals within a household.
HMRC: Last chance - HM Revenue & Customs are reminding tax credit claimants that they have until 31 July 2012 to renew their claims. If they do not renew their claims in time, payments could stop.
Press release & links
Latest Case Study: Scottish Public Embrace 1st Ever ‘Report it’ Smartphone App - In October 2011, as part of a nation-wide Customer First Channel Shift initiative, North Ayrshire Council launched the nation’s first integrated “Report It” Smartphone app, enabling citizens to report problems like graffiti and potholes to the council while on the go.
The introduction of mobile services to citizens is part of a strategy of transitioning to more cost-effective channels that promise better, more efficient customer service. By launching the “Report It” app, the council were able to evaluate the case for “mobilizing” other council services.
“The launch itself was also very much a way for us to dip our toe in the water to see if we could build a strong business case for moving forward with additional mobile services for North Ayrshire’s 135,000 resident citizens.” – Esther Gunn Stewart, Customer Services Manager, North Ayrshire Council.
With over 1100 downloads so far, the app is already the second channel of choice for reporting street-related problems, exceeding the council website as a channel and representing 18% of reports filed. Success has the council is now moving forward with other mobile projects.
Click here to view and download the full case study.
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