WIREDGOV

IPCC: Nearly half of complaints against the police are allegations of neglect or failure of duty and incivility, according to new statistics published by the Independent Police Complaints Commission (IPCC). The statistics on complaints against the police in England and Wales during 2006/07 show neglect or failure of duty and incivility accounted for 45% of recorded allegations.

 

A total of 41,584 individual allegations were completed in 2006/07.  This figure includes allegations recorded in previous years and represents an increase of 9% (on 2005/06) in the actual number of allegations which were closed.  Of those formally investigated 89% were found to be unsubstantiated.

Press release ~ IPCC - Complainants ~ Complaints Statistics (scroll down)

 

Ofwat:  Most water and sewerage companies continued to deliver the high standards of service that customers expected in 2006-07, but a few have fallen short, says Ofwat's 'Levels of Service report'.

 

Some problems in the past year came from difficulties with customer contact & billing systems.  Because of this the service provided to some customers who tried to contact their company in writing or by telephone was not good enough.  As a result of a number of company specific investigations into Guaranteed Standards Scheme (GSS), all companies were required to review how they deliver and report standards of service.

Press release ~ Levels of service for the water industry in England and Wales 2006-07 report ~ Guaranteed Standards Scheme (GSS)