Annual Reports

FOS: The Financial Ombudsman Service has published its annual review covering the 2010/11 financial year.  The ombudsman handled over 1m front-line enquiries & complaints from consumers –around 1 in 5 of the initial consumer enquiries turning into a formal dispute requiring the involvement of our adjudicators & ombudsman. 51% of the new cases were about the sale of payment protection insurance (PPI).
Press release & links
 
DH: Fewer patients now have to suffer the indignity of staying in mixed sex accommodation thanks to new rules introduced by the Government last year, according to new figures out last week. 

The figures show that reported breaches of mixed-sex accommodation rules in NHS hospitals has fallen dramatically – down by 77% since December 2010.  Hospitals found in breach of rules are now fined £250 for each patient affected and each day that they stay in mixed sex accommodation.
Press release & links
Spotlight on women at Serco – Anita’s story