Annual Reports
Ofcom: The most complained about major telecoms providers have been revealed by Ofcom, based on all consumer telecoms complaints received by Ofcom between October 2010 and February 2011. On average, Ofcom receives 450 telecoms complaints per day about a range of issues including mis-selling, billing errors, lack of service and customer service problems, which reflects the complexity of the telecoms market.
HL: Research published by Homeless Link, the umbrella body for homeless charities, indicates that cuts in public funding are already having an impact - with services closing, fewer beds available and more projects having to turn homeless people away.
The annual SNAP study (Survey of Needs and Provision) charts changes across homeless services in England. The survey of 500 day centres & accommodation projects, carried out in September 2010, highlights a number of worrying trends.
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