Charity and Voluntary Sector

CC: The Charity Commission, has launched a new procedure for dealing with customer dissatisfaction about service delivery issues. Following public consultation last year, the new procedure will now give Commission customers the option of having a 'light-touch' review of the outcome of their case, if it doesn't qualify for a formal review under the Commission's Decision Review procedure.
 
Another key feature of the new process is greater focus on resolving matters early through local resolution within the Commission's business teams.  If customers remain dissatisfied they will still get an arms-length review by the Commission's Customer Service Team.
Press release ~ Charity Commission Complaints and Customer Feedback
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