Results Based Accountability in the Public Sector - How to Produce Measurable Improvements for Customers, Citizens and Communities
A recent Centre for Social Government report, ‘Outcome-Based Government’ argues that a core aim of government is to improve social outcomes; yet for most government expenditure the real value of outcomes is rarely considered or even understood.
What is Results Based Accountability?
Results Based AccountabilityTM (RBA), also known as Outcomes Based AccountabilityTM(OBA), offers a common sense approach to outcome-based thinking to help enhance the well-being of populations and drive the improved performance and efficiency of public services.
RBA therefore enables government organisations to answer these key questions:
- What are the quality of life conditions that we want for our communities?
- Is what we are doing having a positive impact on our customers?