As a direct result from Channel Shift, Harrow has saved £300k in the last twelve months and anticipates savings of £1m over the next three years.
Harrow Council knows moving services on to the web means significant cost saving and more convenience for those using them. It is this channel shift philosophy that is at the heart of Harrow’s Transformation Programme in place now for over a year.
Services, normally carried out in person or over the phone such as applying for benefits, reporting a missed bin, electoral registration, even checking your Council Tax statement are now taking place over the web thanks and providing significant savings across the entire council.
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