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Data on usage and satisfaction with council websites is freely available to all comers for the first time through a new performance reporting tool launched by Socitm this week.

Data on usage and satisfaction with council websites is freely available to all comers for the first time through a new performance reporting tool launched by Socitm this week.

The Council Website Performance Monitor presents headline data from Socitm's council website user survey with no log in required.

Any employee from a council subscribing to Socitm's Website Performance service can also use the new interactive reporting tool to get password-protected access to a range of detailed metrics for their own individual council.

This allows comparison of performance based on this year's results with that of the previous 12 months, as well as benchmarking against the performance of all other councils of a similar type, or with any other individual council that participates in the service.

Socitm Insight subscribers that do not participate in the Website Performance service can log in and see a series of charts showing average performance metrics for the different types of council (county council, London borough etc). Access to this data is equally available to Socitm Insight subscribing organisations that are not councils.

Users wishing to gain access to password-protected data simply need to register on the site with their subscribing organisation email address.

Data presented on the Council Website Performance Monitor is updated monthly.

There will be a demo of the Council Website Performance Monitor at the Building website take-up and citizen e-engagement event in London on 11 June. This event is one of two run annually for subscribers to the Socitm Insight Website performance service, but is also open to non-subscribers.