Office for Standards in Education (Ofsted)
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2009 childcare complaints commitment

We have launched our revised childcare complaints commitment.

The complaints commitment relates to complaints made against registered childminders and childcare providers.

Our commitment will give parents and carers easy, quick and up-to-date access to complaints information; they will no longer have to wait for an inspection to take place.

In 2008 we ran a consultation on publishing more information about childcare providers on our website. This included the issue of complaints. We sought the views of service providers, service users and others with an interest in childcare.

We have revised our complaints commitment as a result of this consultation.

Please go to the complaints commitment page to find out more. There is also a questions and answers page.

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