Friday 15 Feb 2013 @ 11:10
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Mediation is most effective when it is part of a wider approach to people management

As an increasing number of employers are turning to mediation to resolve workplace issues*, the Chartered Institute of Personnel and Development (CIPD) and Acas have come together to produce updated information for those considering using it within their organisations. Mediation: An approach to resolving workplace issues, is being launched to coincide with an Economics and Social Research Council seminar taking place yesterday at Swansea University on managing individual workplace conflict.

A survey of employers, published by the CIPD in 2011, found that more than half (57%) of respondents said that they made use of mediation. Of these, fewer than one in five relied on bringing in external mediators to their workplace. The rest used mediators from inside their organisation, drawn not only from the HR function but also from line managers and other employees or employee representatives. Recently published Acas research has also provided an example of where the introduction of an in-house mediation scheme was found to have had a transformative effect on the culture of conflict management in the organisation**.

With mediation increasingly recognised as an effective means of dispute resolution in the workplace, this joint publication by the CIPD and Acas aims to help employers, trade unions and employees in deciding whether and in what circumstances mediation may be suitable. The publication draws on examples of good practice and offers some practical advice for employers seeking to utilise mediation in their organisations.

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