WGPlus (Archive)

Actions of Faceless Bureaucrats can have devastating impacts on individuals & their families

The Parliamentary and Health Service Ombudsman has published new findings which reveal the number & nature of complaints about government departments & agencies in 2013. Details about the nature of complaints they have investigated and how well departments & agencies have worked with them to put things right have also been published.

These highlight how the failure by government departments & agencies can have devastating impacts on individuals and their families.  Cases include the stories of a child who had to wait nearly 10 years before their immigration application was decided, an individual who had their medical records shared inappropriately and a sexual assault victim whose suffering was compounded by mistakes in their treatment.

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