|Getting there, but must learn from its mistakes|
The National Audit Office has recently called for the Department for Work & Pensions to use the hard lessons it learned from implementing its recent programme of welfare reforms to improve how it manages change & anticipates risk. The recent report finds that, despite some important & high-profile failings, the DWP has introduced a large number of other welfare reforms. It has continued to make progress in major programmes & in overcoming the operational challenges.
The NAO concludes that, although the DWP has learnt to introduce reforms gradually, it has not always used phasing successfully. It now needs to think about how it can use the phased approach to reduce significant operational risks.