WGPlus (Archive)

No excuse for not maintaining their dignity

The Local Government Ombudsman has seen a 25% rise in complaints about the home care received by some of the most vulnerable people in England over the past year.  The statistic is just one of the findings included in the LGO’s Review of Adult Social Care Complaints 2015/16.

Complaints received by the Ombudsman include care workers being late for or missing appointments, not staying long enough and not doing what they should – including not treating people with the dignity they deserve.

Of those complaints the Ombudsman investigated in detail, 65% were upheld, which is 7% higher than for Adult Social Care complaints in total.  The data also reveals those people receiving care in their own home are less likely to be supported by a representative when making a complaint than those living in residential care.
Researched Links:

LGO:  Ombudsman’s annual review highlights concerns about quality of homecare

LGA responds to LGO report on adult social care complaints

Kings Fund:  Health charities warn of £1.9bn social care funding gap

LGA responds to health charities' warning of social care funding gap

The problem is getting worse by the day

NHS England:   Innovation in rural health & social care

‘After Care’ is as important as treatment in hospital

Most of us will all be ‘old’ someday

PIP failing disabled people

Kings Fund:  Older people are paying the price for cuts to social care

Patients Association:  Reaction to new End of Life report on needs of dying people.

Improving home care services for older people

In the vanguard of new care

Legislation to increase transparency in social care unveiled

Vulnerable patients & their families suffering harrowing ordeals due to poor hospital discharge

Integrated care "critically important" for older people with social care needs & multiple long-term conditions

LGA:  Dignified care for elderly and disabled at risk due to lack of funding, councils warn

Using technology to improve delivery of health & care services

LGA responds to UK Home Care Association report

Using hidden cameras to monitor care

Despite the ‘cheers’, there are real fears

This is NOT just a case of inadequate resources

After decades of practice the NHS should be getting it right by now!

It is not so much dying that worries us, as HOW we will die