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The Local Government Ombudsman has seen a 25% rise in complaints about the home care received by some of the most vulnerable people in England over the past year. The statistic is just one of the findings included in the LGO’s Review of Adult Social Care Complaints 2015/16.
Complaints received by the Ombudsman include care workers being late for or missing appointments, not staying long enough and not doing what they should – including not treating people with the dignity they deserve.
Of those complaints the Ombudsman investigated in detail, 65% were upheld, which is 7% higher than for Adult Social Care complaints in total. The data also reveals those people receiving care in their own home are less likely to be supported by a representative when making a complaint than those living in residential care. |
