WGPlus (Archive)

No wonder complainants are unhappy!

More than a third of NHS investigations regarding allegations of avoidable harm or avoidable death were inadequate and failed to identify when something had gone wrong, according to a review carried out by the Parliamentary & Health Service Ombudsman.

The PHSO reviewed 150 complaints it had already investigated including upheld & not upheld cases.  It looked at the quality of NHS Trusts' investigations into complaints alleging avoidable harm as well as complaints about events where a Serious Untoward Incident (SUI) had taken place.

Researched Links:
Are you wasting budget on cyber training?