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Recently the Care Quality Commission have published Right here, right now, a national report looking at people’s experiences of help, care & support during a mental health crisis. The report is based on feedback from almost 1,800 people with experience of a mental health crisis, along with local area inspections looking at how services work together, surveys of service providers and a review of national data.
CQC found that the quality of care experienced by a person in crisis can vary greatly depending on where they are and what help they require. Many people also experienced problems getting help when they needed it, and found that healthcare professionals sometimes lack compassion & warmth when caring for people who are having a crisis.
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