WGPlus (Archive)

Time for a ‘healthy’ change

The report, ‘Time for a Peoples’ Ombudsman’, published by the Commons Public Administration Select Committee (PASC), calls for a ‘People’s Ombudsman’ and says the Parliamentary & Health Service Ombudsman (PHSO), which investigates complaints against the NHS and other government departments & agencies, is outdated.  Citizens should have direct & more user-friendly access to the Ombudsman.  It should also have ‘own-initiative’ powers to investigate problems in government departments, agencies and the NHS.

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