WIREDGOV

Vulnerability has never been more complex or widespread. From health issues to financial hardships, many factors impact how individuals engage with organisations.

This report dives into the findings of our survey with 250 self-identified vulnerable individuals, revealing their daily challenges and the role of technology in improving their lives, especially within customer service.

Our survey uncovers critical insights, including:

• The broad preference for digital services among respondents with mental health challenges
• The importance of offering both digital and human support options
• The need for omnichannel strategies to cater to diverse needs.

Click here to discover insights from our latest survey on how organisations can better serve vulnerable people through innovative technology and empathetic human interactions