industry news Saturday 14 Aug 2021 @ 10:00 On-demand webinar: How AI is helping Telford and Wrekin council answer 95% of queries

In the digital era, councils don’t have time to waste 

Telford and Wrekin noticed this and were determined to improve their services and reduce wait times for citizens. 

With a well-trained AI Assistant working for you, you can give your Citizens the answers they’re looking for right away.  

Our Citizen AI Assistant is familiarised with hundreds of LRG topics and can answer 11,000 question variants on its first day of work. Thanks to its SMART Mesh it continues improving this result while learning from multiple bots in its network. 

During the 60-minute webinar, hear how our Citizen AI Assistant has helped Telford and Wrekin council. 

Thanks to their AI assistant Tom, they have been able to: 

  • Cut contact call waiting times from 50 minutes to 20 minutes.  
  • Answer the 32% queries that are out of hours  
  • Cut council tax queries via Live chat by 50% 
  • Answer 95% queries first time 

Download the free on-demand webinar today and see how an AI Assistant can transform your council services.

ICS.AI are a UK based business selling transformative AI solutions to public sector organisations.



Government Webinar Series