Acute Trust Reshapes its Remote Workforce to Deliver Better Patient Care

Worcestershire Acute Hospitals NHS Trust provides hospital-based services from the main sites of Redditch, Kidderminster, and Worcester, which serve the Worcestershire county and surrounding areas. The Trust provides a wide range of essential services to over 580,000 people in Worcestershire and further afield with 6,000 employees and over 800 volunteers.

Challenge:  One of the most pivotal challenges faced by the Trust was procuring technology that would securely offer remote access that efficiently supports the needs of both patients and clinical staff.

The Trust needed to replace an aged, out of support Microsoft Unified Access Gateway (UAG) system that would enable medical staff to complete critical activities, from viewing and updating patient records to coding clinical data without being at the hospital.

Approach:  Altiatech recommended Unify Workspace as the solution to optimise and securely streamline the workflow of their clinical staff. Delivered as a managed service for the Trust, Unify Workspace offers a cost-effective, feature-rich application and desktop-as-a-service solution. Unify Workspace provides the Trust with everything they need to achieve secure remote access and mobility with significant cost savings.

Outcomes & Key Benefits:

Improved Patient Care – From pathology to midwives now working from home or remotely, delivering better care, increasing responsiveness and decreasing the time patients and care teams have to wait for results.

Total Cost of Ownership and Direct Costs Reduced – Reductions in licensing and operational costs. Travel time and expenses were greatly reduced (as well as carbon emissions!).

Advanced Security – Every file and application audited, providing granularity beyond what was previously in place. Unify Workspace offers a secure and audited environment that helped the Trust become compliant with GDPR regulations. 

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