Birmingham City Council Saves £500,000 With ServiceNow and Achieves Flagship Status
Service Birmingham, a joint venture partnership between Capita and Birmingham City Council, selected ServiceNow to play an intrinsic role in driving efficiencies across all aspects of service delivery. Significant time and budget was allocated to enable the council to deliver on its fairness, prosperity and democracy goals, which include schemes supporting the living wage, young adult education and economic growth.
Automated workflows, using ServiceNow, have transformed outdated and complex processes that previously relied on emails and spreadsheets, such as the process for service and supplier contract portfolio management, Change and Release calendar, asset inventories, financial IT reporting, to name but a few! A new self‑service portal also enables the management of incident and problem records, speeding up responses to council staff and ensuring fast resolution.
Key success points of the project are:
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