Digital Self-Service in the Public Sector Survey Report 2018-19

Discover how Public Sector attitudes toward digital self-service are changing in 2018?

The latest GOSS Digital Self-Service in the Public Sector survey is now available and provides a fascinating insight into the disparity between citizens' expectations and behaviour, and the public sector's ability to keep pace.

In its fourth year, this report is the UK's largest and most comprehensive review of current practices in government organisations. It examines the current landscape of digital self-service across the sector and looks at how organisations are hoping to progress their initiatives in the coming years.

THIS REPORT INCLUDES:

  • A summary of Public Sector digital self-service progress over the last four years
  • What's going wrong with digital self-service implementation
  • Recommendations for overcoming these challenges

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