WIREDGOV

With demand for care rising and budgets under increasing pressure, Care UK is currently the country’s largest independent provider of health and social care, with a primary care portfolio that includes the NHS 111 helpline, GP services, urgent care, health in justice, and out-of-hours care.

In tandem with its NHS services, Care UK also operates more than 120 care homes and day clubs across the UK with some 8,000 team members caring for 7,000 people every day.

This case study details the many challenges and complexity of consolidating, modernising and future-proofing such a large and diverse healthcare telephony estate, not least:

• 24 x 7 x 365 delivery
• 3,500 seats across multiple sites
• Over 4 million calls per year
• Stringent SLA’s in place for NHS 111 & primary care services
• Ageing legacy systems and escalating costs

Download the full case study and find out how Duty of Care to both the NHS and to those who call in to the service has been maintained whilst realising savings of over £600,000: